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HMO Practice|May 8, 1992
Telephone calls and appointment requests. Predictability in an unpredictable worldM SmollerHealthcare Management Forum|January 1, 1997
A comparison of ambulatory care and selected procedure rates in the health care systems of the Province of Manitoba, Canada; Kaiser Permanente Health Maintenance Organization; and the United StatesC A DeCoster, M Smoller, N P Roos, et al.Pageof 1