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Quality Management in Health Care|January 3, 1994
The leader's role in implementing total quality managementE Gaucher, E W KratochwillAmerican Journal of Medical Quality : the Official Journal of the American College of Medical Quality|April 1, 1997
Changing clinicians' behaviors in an academic medical center: does institutional commitment to total quality management matter?L Wyszewianski, E W KratochwillPageof 1