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Research in Social & Administrative Pharmacy : RSAP|September 17, 2008
Evaluation of consumer satisfaction using the tetra-class modelFabrice Clerfeuille, Yannick Poubanne, Milena Vakrilova, et al.Pharmacy Practice|August 23, 2014
The applicability of the tetraclass model to the management of the patient satisfaction in the pharmaciesGuenka Petrova, Fabrice Clerfeuille, Milena Vakrilova, et al.Pageof 1