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Quality & Safety in Health Care|December 4, 2003
Improvement, trust, and the healthcare workforceD M BerwickThe Joint Commission Journal on Quality Improvement|May 1, 1997
The total customer relationship in health care: broadening the bandwidthD M BerwickMedical Care|December 1, 1991
Controlling variation in health care: a consultation from Walter ShewhartD M BerwickJAMA|September 20, 1985
Screening in health fairs. A critical review of benefits, risks, and costsD M BerwickJAMA|September 14, 1994
Eleven worthy aims for clinical leadership of health system reformD M BerwickThe Quality Letter for Healthcare Leaders|June 7, 1994
Managing quality: the next five yearsD M BerwickQuality Management in Health Care|March 4, 1993
The clinical process and the quality processD M BerwickInternational Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care|November 25, 1998
Crossing the boundary: changing mental models in the service of improvementD M BerwickPageof 6