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Journal of Health Care Marketing|November 5, 1991
The silent customers: measuring customer satisfaction in nursing homesI K Kleinsorge, H F KoenigSocio-Economic Planning Sciences|December 10, 1991
Management of nursing homes using data envelopment analysisI K Kleinsorge, D F KarneyHospital & Health Services Administration|January 1, 1994
Perceptual measures of quality: a tool to improve nursing home systemsH F Koenig, I K KleinsorgePageof 1