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J L Heskett

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Harvard Business Review|August 7, 1991
The service-driven service companyL A Schlesinger, J L Heskett
Harvard Business Review|June 8, 1990
The profitable art of service recoveryC W Hart, J L Heskett, W E Sasser
Pageof 1

Showing results (1-10 of 2) with videos related to

Sort By:
Pageof 1
Harvard Business Review|August 7, 1991
The service-driven service companyL A Schlesinger, J L Heskett
Harvard Business Review|June 8, 1990
The profitable art of service recoveryC W Hart, J L Heskett, W E Sasser
Pageof 1