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International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services|December 13, 2005
Benchmarking patient improvement in physical therapy with data envelopment analysisDaniel Friesner, Donna Neufelder, Janet Raisor, et al.
Hospital Topics|December 24, 2008
How to improve patient satisfaction when patients are already satisfied: a continuous process-improvement approachDan Friesner, Donna Neufelder, Janet Raisor, et al.
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