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International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services|March 30, 2004
Customer focused health-care performance instruments: making a case for local measuresKerry D Swinehart, Allen E Smith
International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services|December 13, 2005
Internal supply chain performance measurement: a health care continuous improvement implementationKerry Swinehart, Allen E Smith
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