Showing results (1-10 of 4) with videos related to

Sort By:
Pageof 1
Harvard Business Review|October 9, 1978
Where does the customer fit in a service operation?R B Chase
Harvard Business Review|June 21, 2001
Want to perfect your company's service? Use behavioral scienceR B Chase, S Dasu
Sloan Management Review|March 4, 1992
Beefing up operations in service firmsR B Chase, R H Hayes
Academy of Management Review. Academy of Management|March 12, 1983
Motivating the client/employee system as a service production strategyP K Mills, R B Chase, N Margulies
Pageof 1