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Sloan Management Review|March 4, 1992
Beefing up operations in service firmsR B Chase, R H Hayes
Harvard Business Review|October 9, 1978
Where does the customer fit in a service operation?R B Chase
Harvard Business Review|June 21, 2001
Want to perfect your company's service? Use behavioral scienceR B Chase, S Dasu
Academy of Management Review. Academy of Management|March 12, 1983
Motivating the client/employee system as a service production strategyP K Mills, R B Chase, N Margulies
American Journal of Veterinary Research|June 1, 1983
Safety of fenbendazole in swineR H Hayes, F W Oehme, H Leipold
American Journal of Veterinary Research|June 1, 1983
Toxicity investigation of fenbendazole, an anthelmintic of swineR H Hayes, F W Oehme, H Leipold
Archives of Environmental Contamination and Toxicology|January 1, 1980
Lead, cadmium, and mercury tissue residues in healthy swine, cattle, dogs, and horses from the midwestern United StatesL Penumarthy, F W Oehme, R H Hayes
Transactions of the Royal Society of Tropical Medicine and Hygiene|January 1, 1988
Anti-sporozoite antibodies and immunity to malaria in a rural Gambian populationK Marsh, R H Hayes, D C Carson, et al.
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