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Health Care Management Review|November 10, 2000
Creating customer-focused health care organizationsR C Ford, M D FottlerBest Practices and Benchmarking in Healthcare : a Practical Journal for Clinical and Management Application|April 17, 1998
Measuring patient satisfaction in healthcare organizations: qualitative and quantitative approachesM D Fottler, R C Ford, S A BachHealth Care Management Review|April 1, 1997
Methods of measuring patient satisfaction in health care organizationsR C Ford, S A Bach, M D FottlerJournal of Healthcare Management / American College of Healthcare Executives|November 7, 2000
Creating a healing environment: the importance of the service setting in the new consumer-oriented healthcare systemM D Fottler, R C Ford, V Roberts, et al.Hospital & Health Services Administration|April 1, 1996
The role and impact of multiskilled health practitioners in the health services industryM D FottlerAcademy of Management Review. Academy of Management|December 12, 1980
Is management really generic?M D FottlerThe Journal of Health Administration Education|August 1, 2000
A framework for doctoral education in health administration and policyM D FottlerAcademy of Management Journal. Academy of Management|August 10, 1978
Retention of the hard-core unemployedM D FottlerThe Journal of Health Administration Education|January 5, 2002
The future of doctoral education in health administration and policyM D FottlerMedical Care|May 1, 1979
Physician attitudes toward physician extenders: a comparison of nurse practitioners and physician assistantsM D FottlerPageof 9