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R J Cates

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Michigan Health & Hospitals|August 5, 1998

Are they patients or customers?T A Mayer, R J Cates

Journal of Healthcare Management / American College of Healthcare Executives|August 5, 1998

Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skillT A Mayer, R J Cates, M J Mastorovich, et al.

Pageof 1

Search research articles

Showing results (1-10 of 2) with videos related to

Sort By:

Pageof 1

Michigan Health & Hospitals|August 5, 1998

Are they patients or customers?T A Mayer, R J Cates

Journal of Healthcare Management / American College of Healthcare Executives|August 5, 1998

Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skillT A Mayer, R J Cates, M J Mastorovich, et al.

Pageof 1