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Quality Management in Health Care|March 31, 2010
Understanding quality perception gaps among executives, frontline employees, and patients: the outpatient services in Taiwan hospitalsYu-Ying Huang, Shyh-Jane LiHealth Services Management Research|August 16, 2011
How and when service quality and satisfaction simultaneously influence purchase intentions?Yu-Ying Huang, Shyh-Jane Li, Miles M YangPageof 1