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Michigan Health & Hospitals|August 5, 1998
Are they patients or customers?T A Mayer, R J Cates
Journal of Healthcare Management / American College of Healthcare Executives|August 5, 1998
Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skillT A Mayer, R J Cates, M J Mastorovich, et al.
Emergency Medicine Clinics of North America|August 1, 1992
Industrial models of continuous quality improvement. Implications for emergency medicineT A Mayer
Emergency Medicine Clinics of North America|February 1, 1987
The emergency department medical directorT A Mayer
Annals of Emergency Medicine|February 1, 1984
Severity of illness and injury in pediatric air transportT A Mayer, M L Walker
Emergency Medicine Clinics of North America|November 1, 1993
Future legal issues in emergency medicineJ D Dunn, T A Mayer
Annals of Emergency Medicine|December 1, 1985
Pediatric head injury: the critical role of the emergency physicianT A Mayer, M L Walker
Emergency Medicine Clinics of North America|February 1, 1987
Marketing and public relations in the emergency departmentT A Mayer, W Tilson, J Hemingway
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