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W E Sasser

Showing results (1-10 of 4) with videos related to

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Harvard Business Review|April 9, 1989
The new product development mapS C Wheelwright, W E Sasser
Harvard Business Review|February 11, 1980
Let first-level supervisors do their jobW E Sasser, F S Leonard
Harvard Business Review|August 7, 1990
Zero defections: quality comes to servicesF F Reichheld, W E Sasser
Harvard Business Review|June 8, 1990
The profitable art of service recoveryC W Hart, J L Heskett, W E Sasser
Pageof 1

Showing results (1-10 of 4) with videos related to

Sort By:
Pageof 1
Harvard Business Review|April 9, 1989
The new product development mapS C Wheelwright, W E Sasser
Harvard Business Review|February 11, 1980
Let first-level supervisors do their jobW E Sasser, F S Leonard
Harvard Business Review|August 7, 1990
Zero defections: quality comes to servicesF F Reichheld, W E Sasser
Harvard Business Review|June 8, 1990
The profitable art of service recoveryC W Hart, J L Heskett, W E Sasser
Pageof 1