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Harvard Business Review|August 5, 1997
How to make experience your company's best teacherA Kleiner, G RothHarvard Business Review|March 15, 2001
Building the emotional intelligence of groupsV U Druskat, S B WolffHarvard Business Review|February 24, 2001
Balancing act: how to capture knowledge without killing itJ S Brown, P DuguidHarvard Business Review|February 24, 2001
Syndication--the emerging model for business in the Internet eraK WerbachHarvard Business Review|February 24, 2001
Contextual marketing--the real business of the InternetD Kenny, J F MarshallPageof 118