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Harvard Business Review|June 8, 1990
Matrix management: not a structure, a frame of mindC A Barlett, S Ghoshal
Harvard Business Review|August 7, 1990
Zero defections: quality comes to servicesF F Reichheld, W E Sasser
Harvard Business Review|April 8, 1992
The case of the high-risk safety productW B Chew, T B Blodgett, W R Wallin, et al.
Harvard Business Review|April 8, 1992
CFOs and strategists: forging a common frameworkA Rappaport
Harvard Business Review|December 9, 1992
Crisis prevention: how to gear up your boardW J Salmon
Harvard Business Review|December 10, 1991
The case of the unpopular pay planT Ehrenfeld, M Coil, D Berwick, et al.
Harvard Business Review|December 10, 1991
Successful change programs begin with resultsR H Schaffer, H A Thomson
Harvard Business Review|June 7, 1992
The case of the combative CFON A Nichols, C E Bagley, E Beard, et al.
Harvard Business Review|June 7, 1992
The "barbarians" in the boardroomG Anders
Harvard Business Review|February 7, 1993
Health and the welfare of U.S. businessD J Brailer, R L Van Horn
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