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International Journal of Health Care Quality Assurance|January 16, 2014
What constitutes a good hand offs in the emergency department: a patient's perspectiveLa Vonne Downey, Leslie Zun, Trena BurkeInternational Journal of Health Care Quality Assurance|September 6, 2012
Interpersonal factors affecting communication in clinical consultations: Canadian physicians' perspectivesBrenda L Lovell, Raymond T Lee, Celeste M BrotheridgeInternational Journal of Health Care Quality Assurance|September 6, 2012
Impact of a novel training experience on the development of a customer service culture in a large hospital trustLesley-Jane Eales-Reynolds, Colin ClarkeInternational Journal of Health Care Quality Assurance|September 6, 2012
Implementation of a quality management system according to 9001 standard in a hospital in the home unit: changes and achievementsMatilde Rodríguez-Cerrillo, Eddita Fernández-Diaz, Amaia Iñurrieta-Romero, et al.International Journal of Health Care Quality Assurance|September 6, 2012
Long-term care physical environments--effect on medication errorsAtiya Mahmood, Habib Chaudhury, Alana Gaumont, et al.International Journal of Health Care Quality Assurance|September 6, 2012
Improving medical personnel selection and appointment processesMark L Bassett, Wayne P Ramsey, Christopher C A ChanInternational Journal of Health Care Quality Assurance|September 6, 2012
Using complaints to enhance quality improvement: developing an analytical toolSophie Yahui HsiehInternational Journal of Health Care Quality Assurance|July 5, 2012
Linking Six Sigma to simulation: a new roadmap to improve the quality of patient careGiovanni Celano, Antonio Costa, Sergio Fichera, et al.International Journal of Health Care Quality Assurance|July 5, 2012
RFID in healthcare: a Six Sigma DMAIC and simulation case studyPeter B Southard, Charu Chandra, Sameer KumarInternational Journal of Health Care Quality Assurance|July 5, 2012
On the day of surgery: how long does preventable disruption prolong the patient journey?Latif Al-Hakim, Xiao Yan GongPageof 104