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Journal of Service Research|April 11, 2024
Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb ItIlias Danatzis, Jana Möller-HermJournal of Service Research|October 20, 2017
NPS and Online WOM: Investigating the Relationship Between Customers' Promoter Scores and eWOM BehaviorNéomie Raassens, Hans HaansJournal of Service Research|July 24, 2018
Archetypes of Service Innovation: Implications for Value CocreationAnu Helkkula, Christian Kowalkowski, Bård TronvollJournal of Service Research|September 29, 2023
Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery SituationsHolger Roschk, Masoumeh Hosseinpour, Jan BreitsohlJournal of Service Research|October 19, 2018
Access-Based Services for the Base of the PyramidTobias Schaefers, Roger Moser, Gopalakrishnan NarayanamurthyJournal of Service Research|July 24, 2018
Diversification, Branding, and Performance of Professional Service FirmsCarolina Castaldi, Marco S GiarratanaJournal of Service Research|May 1, 2018
The Dilemma of Service Productivity and Service Innovation: An Empirical Exploration in Financial ServicesJaakko Aspara, Jan F Klein, Xueming Luo, et al.Pageof 1