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Managed Care Quarterly|January 2, 1999
Customer centered health care: why managed care organizations must capitalize on new technology to build brands and customer loyaltyD FellManaged Care Quarterly|December 3, 1998
Internet-based patient information systems: what are they, why are they here, how will they be used, and will they work?D Van BruntManaged Care Quarterly|March 3, 1998
Health promotion for seniors: what is over the horizon?C Gordon, R A HarrisManaged Care Quarterly|March 3, 1998
Employer-sponsored Medicare HMO strategies: common selection criteriaJ Y PaikManaged Care Quarterly|March 3, 1996
How will consumers use report cards in selecting health plans?A BaumgartenManaged Care Quarterly|March 3, 1996
Custom versus standardized patient satisfaction surveys: a Pacific Telesis case studyJ StangerManaged Care Quarterly|December 3, 1996
Diabetes and managed care: the Lovelace Health System's Episode of Care ProgramN FriedmanManaged Care Quarterly|March 3, 1997
Collecting and using information from patients: a summary guide of recent practical researchN GoldfieldManaged Care Quarterly|March 3, 1997
Riding a Trojan horse: computerized psychiatric treatment planning using managed care principlesP B Rosenquist, C C Colenda, J Briggs, et al.Pageof 38