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The Joint Commission Journal on Quality Improvement|December 22, 1999
Using the continuous quality improvement process to safely lower the cesarean section rateK D Gregory, P Hackmeyer, L Gold, et al.The Joint Commission Journal on Quality Improvement|December 22, 1999
Summarizing changes in an entire population: extensions to the quality improvement ratioR A ParkerThe Joint Commission Journal on Quality Improvement|December 1, 2000
Using standardized patients to measure quality: evidence from the literature and a prospective studyP A Glassman, J Luck, E M O'Gara, et al.The Joint Commission Journal on Quality Improvement|July 4, 2001
Patient satisfaction measurement strategies: a comparison of phone and mail methodsT E Burroughs, B M Waterman, J C Cira, et al.The Joint Commission Journal on Quality Improvement|November 16, 2001
Making health care quality reports easier to useJ H Hibbard, E Peters, P Slovic, et al.The Joint Commission Journal on Quality Improvement|November 16, 2001
Outcomes following physical restraint reduction programs in two acute care hospitalsL C Mion, J Fogel, S Sandhu, et al.The Joint Commission Journal on Quality Improvement|March 10, 2000
The art and science of chart reviewJ J Allison, T C Wall, C M Spettell, et al.The Joint Commission Journal on Quality Improvement|April 5, 2000
Lessons from experienced guideline implementers: attend to many factors and use multiple strategiesL I Solberg, M L Brekke, C J Fazio, et al.The Joint Commission Journal on Quality Improvement|April 5, 2000
Measuring antidepressant prescribing practice in a health care system using administrative data: implications for quality measurement and improvementE A Kerr, E A McGlynn, K A Van Vorst, et al.The Joint Commission Journal on Quality Improvement|April 5, 2000
Developing a patient complaint tracking system to improve performanceL W Allen, E Creer, M LeggittPageof 51