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The Joint Commission Journal on Quality Improvement|May 23, 2001
The role of complaint management in the service recovery processD Bendall-Lyon, T L Powers
The Joint Commission Journal on Quality Improvement|October 12, 2001
Developing and deploying a patient safety program in a large health care delivery system: you can't fix what you don't know aboutJ P Bagian, C Lee, J Gosbee, et al.
The Joint Commission Journal on Quality Improvement|October 12, 2001
The organizational costs of preventable medical errorsW B Weeks, J Waldron, T Foster, et al.
The Joint Commission Journal on Quality Improvement|October 12, 2001
A continuous improvement process for health providers of victims of domestic violenceE Swenson-Britt, J E Thornton, S K Hoppe, et al.
The Joint Commission Journal on Quality Improvement|March 27, 1999
The accuracy of hospital reports of organ donation eligibility, requests, and consent: a cross-validation studyL A Siminoff, K A Nelson
The Joint Commission Journal on Quality Improvement|May 26, 1999
Financial incentives for ambulatory care performance improvementJ R Hopkins
The Joint Commission Journal on Quality Improvement|June 15, 1999
Understanding patient willingness to recommend and return: a strategy for prioritizing improvement opportunitiesT E Burroughs, A R Davies, J C Cira, et al.
The Joint Commission Journal on Quality Improvement|June 15, 1999
Identifying medical center units with disproportionate shares of patient complaintsJ W Pichert, C F Federspiel, G B Hickson, et al.
The Joint Commission Journal on Quality Improvement|August 10, 2000
Internet-based monitoring and benchmarking in ambulatory surgery centersV E Bovbjerg, V Olchanski, S E Zimberg, et al.
The Joint Commission Journal on Quality Improvement|November 1, 1996
Conducting a randomized controlled trial of CQI and academic detailing to implement clinical guidelinesC R Horowitz, H I Goldberg, D P Martin, et al.
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