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The Quality Letter for Healthcare Leaders|March 4, 2003
Humana looks to ISO registration to address quality improvement and customer satisfactionThe Quality Letter for Healthcare Leaders|May 11, 2002
Using Six Sigma to make a difference in health care qualityJanice C SimmonsThe Quality Letter for Healthcare Leaders|April 18, 2003
Using clinical microsystems to improve quality at all levelsThe Quality Letter for Healthcare Leaders|November 17, 2001
Pursuing perfection: RWJF, IHI announce project to improve health care performanceThe Quality Letter for Healthcare Leaders|September 10, 2003
Improving customer satisfaction and quality: hospitals recognized by J.D. power and associates share insights on meeting patient and employee needsThe Quality Letter for Healthcare Leaders|November 19, 2003
Making an impact on the hospital environment to improve quality careThe Quality Letter for Healthcare Leaders|August 18, 2000
NCQA moves toward PPO accreditationThe Quality Letter for Healthcare Leaders|August 18, 2000
Infectious diseases pose new pressures but provide new opportunities for health careJ C SimmonsThe Quality Letter for Healthcare Leaders|September 5, 1995
Designing and implementing guidelines-based performance measures. Agency for Health Care Policy and ResearchPageof 24