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Silvia Ranfagni

1PUBLICATIONS

1CO-AUTHORS

Consumer behaviour

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Publications (1)

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|Sep 20, 2021

Exploring customers' responses to online service failure and recovery strategies during Covid-19 pandemic: An actor-network theory perspective.

Wilson Ozuem, Silvia Ranfagni, Michelle Willis

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Wilson Ozuem

Frequent Collaborators

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Wilson Ozuem

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