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Identificación de las necesidades de una ayuda a la toma de decisiones para apoyar la comunicación con pacientes
Brittany M C Chan1, Julia C M van Weert1, Yating Fang1
1University of Amsterdam, Department of Communication Science, Amsterdam, the Netherlands.
Patient education and counseling
|August 21, 2025
Resumen
Los proveedores de atención médica y los pacientes necesitan una herramienta digital fácil de usar para superar las barreras lingüísticas. Esta ayuda a la toma de decisiones apoyará la comunicación con los pacientes migrantes con un bajo nivel de conocimientos lingüísticos antes, durante y después de las consultas.
Área de la Ciencia:
- Comunicación en materia de salud
- Informática médica
- Defensa de los pacientes
Sus antecedentes:
- Los pacientes migrantes con un bajo dominio del idioma (LLP) se enfrentan a importantes barreras de comunicación en los entornos de atención médica.
- La comunicación efectiva es crucial para el diagnóstico preciso, la adherencia al tratamiento y la satisfacción del paciente.
- Los sistemas de salud existentes a menudo carecen de apoyo adecuado para mitigar estas barreras lingüísticas.
Objetivo del estudio:
- Realizar una evaluación de las necesidades para desarrollar una ayuda a la toma de decisiones.
- Para abordar los desafíos de la toma de decisiones en la mitigación de las barreras lingüísticas para los pacientes migrantes de LLP.
- Informar el diseño de una herramienta digital para mejorar las consultas sanitarias.
Principales métodos:
- Utilizó el Modelo de Aceptación de Tecnología Extendida.
- Se llevaron a cabo entrevistas con un grupo diverso de 78 participantes, incluidos proveedores de atención médica, pacientes migrantes de LLP y cuidadores informales.
- Utilizó métodos de investigación cualitativos para obtener información completa.
Principales resultados:
- Se identificaron seis necesidades clave para la ayuda a la toma de decisiones, consistentes en todos los grupos participantes.
- Las principales recomendaciones de utilidad incluyen el apoyo a la preparación previa a la consulta, la asistencia durante la consulta y el seguimiento posterior a la consulta.
- Las recomendaciones clave para la facilidad de uso incluyen opciones multilingües, información multimedia clara y un diseño accesible.
Conclusiones:
- Las partes interesadas están receptivas a la adopción de una ayuda digital multilingüe y fácil de usar.
- La ayuda a la toma de decisiones desarrollada puede mejorar significativamente los procesos de comunicación entre los proveedores de atención médica y los pacientes migrantes de LLP.
- Los resultados proporcionan una base para la creación de una herramienta práctica para mejorar la equidad en la atención médica de las poblaciones migrantes.
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