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La confianza del público en los usuarios de la inteligencia artificial
1Beijing Key Laboratory of Applied Experimental Psychology, Faculty of Psychology, Beijing Normal University, 100875, China.
Current opinion in psychology
|August 27, 2025
Resumen
La confianza del público en los usuarios de inteligencia artificial (IA) es un fenómeno social nuevo. La investigación muestra que las personas esperan que los usuarios de IA tengan capacidad, benevolencia e integridad, guiando futuros estudios sobre la confianza en la IA.
Área de la Ciencia:
- Interacción hombre-ordenador
- Psicología social
- Ética de la inteligencia artificial
Sus antecedentes:
- La confianza es crítica en las interacciones entre humanos y IA.
- La investigación existente se centra en la confianza del usuario en las herramientas de IA, no en los usuarios de IA.
- Una nueva perspectiva ve la confianza como un fenómeno social en las relaciones con los usuarios de IA.
Objetivo del estudio:
- Introducir y definir la confianza en los usuarios de IA como un fenómeno social emergente.
- Para sintetizar la evidencia empírica sobre la confiabilidad percibida de los usuarios de IA.
- Identificar las direcciones de investigación futuras para comprender la confianza en los usuarios de IA.
Principales métodos:
- Síntesis de la literatura de la evidencia empírica sobre la fiabilidad percibida.
- Conceptualización de la confianza en los usuarios de IA dentro de las relaciones sociales.
- Identificación de las dimensiones clave: capacidad, benevolencia e integridad.
Principales resultados:
- El público confía en los usuarios de IA, esperando que posean habilidad, benevolencia e integridad.
- La investigación sobre la confianza en los usuarios de IA es incipiente.
- La confianza en los usuarios de IA es distinta de la confianza en la propia tecnología de IA.
Conclusiones:
- Examinar la confianza en los usuarios de IA es crucial para comprender los resultados psicosociales de la implementación de IA.
- La investigación futura debería explorar las diferencias contextuales, los procesos psicológicos y las implicaciones más amplias de la confianza en los usuarios de IA.
- Este marco extiende la comprensión de la confianza más allá de los sistemas de IA a la dinámica social que involucra a los usuarios de IA.
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