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La culpa espontánea frente a la estratégica: la comunicación de la culpa en la reparación de la confianza con
Binghai Sun1,2, Chuanyu Yang1,2, Yuqi Feng1,2
1Zhejiang Normal University, Jinhua 321001, China.
Behavioral sciences (Basel, Switzerland)
|August 28, 2025
Resumen
La comunicación espontánea de culpabilidad es más efectiva para la reparación de la confianza que la comunicación estratégica, especialmente después de graves violaciones de confianza. Esta investigación ofrece ideas para restaurar la armonía relacional.
Área de la Ciencia:
- Psicología social
- Comunicación entre las personas
Sus antecedentes:
- Investigaciones limitadas sobre cómo el estilo de comunicación emocional afecta la reparación de la confianza.
- La culpa es una emoción común para los transgresores después de que se haya violado la confianza.
Objetivo del estudio:
- Examinar los efectos diferenciales de la comunicación de culpa espontánea frente a la estratégica en la reparación de la confianza.
- Para explorar el papel moderador de la gravedad de la violación de confianza en esta relación.
Principales métodos:
- Estudio 1: Comparación de la eficacia de la comunicación espontánea y estratégica de la culpa para reparar la confianza.
- Estudio 2: Se comprobó el efecto moderador de la gravedad de la violación.
Principales resultados:
- La comunicación espontánea de culpabilidad mejoró significativamente la reparación de la confianza en comparación con la comunicación estratégica.
- La ventaja de la culpa espontánea era evidente sólo en violaciones graves de la confianza.
Conclusiones:
- El estilo de comunicación de la culpabilidad influye significativamente en los resultados de la reparación de la confianza.
- La comprensión de la expresión de culpa es crucial para el restablecimiento efectivo de la confianza en las relaciones.
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