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The Stereotype Content Model (SCM) was first proposed by Susan Fiske and her colleagues (Fiske, Cuddy, Glick & Xu, 2002; see also Fiske, 2012 and Fiske, 2017). The SCM specifies that when someone encounters a new group, they will stereotype them based on two metrics: warmth—or that group’s perceived intent, and how likely they are to provide help or inflict harm—and competence—or their ability to carry out that objective. Depending on the warmth-competence...
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Unlike parametric methods, nonparametric statistics are ideal for nominal and ordinal data, requiring fewer assumptions about the population's nature or distribution. This makes nonparametric methods easier to apply and interpret, as they do not depend on parameters like mean or standard deviation. One common approach in nonparametric analysis is to sort data according to a specific criterion. For instance, we might arrange weather data from hottest to coldest days in a month or rank cities...
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Response Surface Methodology (RSM) is a collection of statistical and mathematical techniques used to develop, improve, and optimize processes. It is particularly valuable when many input variables or factors potentially influence a response variable.
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The confidence coefficient is also known as the confidence level or degree of confidence. It is the percent expression for the probability, 1-α, that the confidence interval contains the true population parameter assuming that the confidence interval is obtained after sufficient unbiased sampling; for example, if the CL = 90%, then in 90 out of 100 samples the interval estimate will enclose the true population parameter. Here α is the area under the curve, distributed equally under...
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Friedman's Two-Way Analysis of Variance by Ranks is a nonparametric test designed to identify differences across multiple test attempts when traditional assumptions of normality and equal variances do not apply. Unlike conventional ANOVA, which requires normally distributed data with equal variances, Friedman's test is ideal for ordinal or non-normally distributed data, making it particularly useful for analyzing dependent samples, such as matched subjects over time or repeated measures...
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The Availability Heuristic01:08

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A heuristic is a general problem-solving framework (Tversky & Kahneman, 1974). You can think of these as mental shortcuts that are used to solve problems. Different types of heuristics are used in different types of situations, and the impulse to use a heuristic occurs when one of five conditions is met (Pratkanis, 1989):
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Updated: Sep 10, 2025

Evaluating Flight Performance and Eye Movement Patterns Using Virtual Reality Flight Simulator
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Clasificación de aerolíneas utilizando retroalimentación social y creencias borrosas adaptadas TOPSIS

Ewa Roszkowska1, Marzena Filipowicz-Chomko1

  • 1Faculty of Computer Science, Bialystok University of Technology, Wiejska 45A, 15-351 Białystok, Poland.

Entropy (Basel, Switzerland)
|August 28, 2025
PubMed
Resumen

Este estudio introduce un nuevo marco que utiliza estructuras de creencias difusas y TOPSIS para analizar la satisfacción de los clientes de las aerolíneas a partir de las revisiones en línea. Revela un alto rendimiento constante de aerolíneas como Singapore Airlines, ANA, EVA Air y Air New Zealand.

Palabras clave:
Tripadvisorclasificación de las aerolíneasComercio electrónicomedición de la entropíatoma de decisiones borrosasComentarios de los consumidores en líneaEscala ordinalMedida sintética

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Área de la Ciencia:

  • Ciencia de los datos
  • Inteligencia artificial
  • Análisis de las redes sociales

Sus antecedentes:

  • Las opiniones generadas por los usuarios en plataformas como TripAdvisor ofrecen información valiosa sobre la calidad del servicio de las aerolíneas.
  • El análisis de estas revisiones es un desafío debido a escalas lingüísticas subjetivas, datos incompletos e influencia social.

Objetivo del estudio:

  • Desarrollar un marco de toma de decisiones basado en la información para extraer ideas significativas de los complejos sistemas de retroalimentación social.
  • Proponer un nuevo método para medir la satisfacción sintética en las redes de opinión digitales.

Principales métodos:

  • Integración de las estructuras de creencias difusas con el método TOPSIS (técnica de orden de preferencia por similitud con la solución ideal).
  • Modelado de opiniones de los usuarios como distribuciones de creencias difusas para manejar la incertidumbre lingüística.
  • Aplicación de la entropía de Shannon para evaluar la consistencia de las calificaciones de satisfacción del cliente.

Principales resultados:

  • El marco propuesto deriva con éxito clasificaciones de aerolíneas basadas en la satisfacción agregada de los clientes.
  • Singapore Airlines, ANA, EVA Air y Air New Zealand se ubicaron constantemente en el primer lugar en diferentes modelos difusos.
  • Las compañías aéreas de alta satisfacción demostraron una baja entropía, lo que indica una calidad de servicio estable y consistente.

Conclusiones:

  • El marco desarrollado proporciona un punto de referencia sólido e interpretable para la evaluación de la calidad del servicio de las aerolíneas.
  • El estudio confirma la estabilidad y fiabilidad del índice de satisfacción de las aerolíneas (ASI).
  • El alto rendimiento constante está vinculado tanto a las puntuaciones promedio altas como a la baja entropía de calificación.