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Comprensión de las actitudes y la concienciación de los consumidores tras el ingreso en una unidad de toxicología

Ingrid Berling^1,2, Patrice Albert-Thenet^1,2, Hayley Anderson^1,2

¹Clinical Toxicology Research Group, University of Newcastle, Newcastle, Australia.

Emergency medicine Australasia : EMA

|January 23, 2026

Resumen

Las experiencias de los consumidores en toxicología clínica muestran una alta satisfacción con la atención. Sin embargo, la mayoría de los pacientes no están interesados en participar en futuras investigaciones de retroalimentación de los consumidores.

Área de la Ciencia:

Clinical Toxicology; Patient Experience; Consumer Involvement

Sus antecedentes:

Consumer involvement is crucial for managing deliberate self-harm.; Understanding patient perspectives in clinical toxicology is essential for improving care and research.

Objetivo del estudio:

To review the consumer experience in clinical toxicology patient management.; To assess patient satisfaction with toxicology services and their willingness to participate in research.

Principales métodos:

An anonymous, 12-question survey was administered to 440 toxicology patients.; Data was collected from consenting patients between April 28th and October 14th, 2025.

Principales resultados:

9.8% (43/440) of patients participated in the survey.; High satisfaction was reported regarding communication (91%), confidence (95%), respect (93%), and access to care (88%).; Only 26% of patients expressed interest in participating in further toxicology research.

Conclusiones:

Toxicology services received high patient satisfaction.; Despite positive experiences, a significant majority (74%) of patients were unwilling to engage in future consumer feedback research.

Palabras clave:

experiencia del paciente toxicología clínica satisfacción del paciente participación del consumidor investigación en toxicología

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