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Historias y comportamientos de comunicación en conflictos
Yiftach Ron1,2
1School of Creative Arts Therapies, Faculty of Humanities and Social Sciences, Kibbutzim College, Tel Aviv 6250769, Israel.
Behavioral sciences (Basel, Switzerland)
|January 28, 2026
Resumen
Este estudio explora cómo las narrativas que apoyan el conflicto y los sesgos psicológicos influyen en las relaciones intergrupales. Comprender estos factores es crucial para mitigar el conflicto y promover la reconciliación.
Área de la Ciencia:
- Psicología Social
- Estudios de Conflicto
- Relaciones Intergrupales
Sus antecedentes:
- El conflicto es perpetuado por narrativas, recuerdos e identidades que lo apoyan.
- Los factores psicológicos como el sesgo intergrupal y el sesgo de autoservicio juegan un papel importante a nivel individual.
- Los procesos cognitivos como el procesamiento selectivo de la información y la resistencia al cambio arraigan aún más el conflicto.
Objetivo del estudio:
- Examinar la interacción entre las narrativas que apoyan el conflicto y los sesgos psicológicos.
- Comprender cómo estos elementos contribuyen al mantenimiento del conflicto intergrupal.
- Identificar posibles objetivos de intervención para la resolución de conflictos.
Principales métodos:
- Análisis de la literatura existente sobre narrativas de conflicto y sesgos psicológicos.
- Revisión de estudios que emplean marcos socio-cognitivos.
- Síntesis de hallazgos relacionados con el procesamiento selectivo de la información y la resistencia al cambio.
Principales resultados:
- Las narrativas que apoyan el conflicto se ven reforzadas por sesgos cognitivos, lo que conduce a un procesamiento sesgado de la información.
- Los sesgos a nivel personal (intergrupal, de autoservicio) amplifican el impacto de las narrativas colectivas.
- La resistencia al cambio en creencias y actitudes dificulta los esfuerzos de reconciliación.
Conclusiones:
- Abordar el conflicto requiere desafiar tanto las narrativas perjudiciales como los sesgos psicológicos subyacentes.
- Las intervenciones deben centrarse en promover el pensamiento crítico y la apertura a perspectivas alternativas.
- Mitigar el conflicto intergrupal requiere un enfoque multifacético dirigido a factores psicológicos individuales y colectivos.
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