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Más allá de la adicción: Exploración de las experiencias de tabaquismo de las empleadas de centros de llamadas como
Hyunjin Oh1, Bogyeong Lee2, Sunjoo Boo3
1College of Nursing, Gachon University, Incheon, South Korea.
Asian nursing research
|February 6, 2026
Resumen
Las empleadas de los centros de llamadas fuman debido a la cultura del lugar de trabajo y al estrés laboral, no por elección personal. Fumar está integrado en su trabajo, actuando como un mecanismo de afrontamiento y un facilitador social, lo que dificulta dejar de fumar.
Área de la Ciencia:
- Salud Ocupacional
- Sociología de la Salud
- Psicología Laboral
Sus antecedentes:
- El trabajo en centros de llamadas a menudo se caracteriza por un alto nivel de estrés y métricas de rendimiento exigentes.
- Fumar es un comportamiento prevalente a nivel mundial, con influencias únicas en el lugar de trabajo.
- Comprender los contextos laborales específicos es crucial para intervenciones de salud efectivas.
Objetivo del estudio:
- Explorar las experiencias de tabaquismo de las empleadas de centros de llamadas.
- Identificar los factores que facilitan el tabaquismo en este entorno laboral.
- Comprender las barreras percibidas para dejar de fumar.
Principales métodos:
- Diseño de investigación cualitativa.
- Entrevistas grupales con empleadas de centros de llamadas.
- Análisis temático de los datos de las entrevistas.
Principales resultados:
- Fumar se considera una necesidad funcional para el rendimiento laboral, no solo un hábito personal.
- Los temas clave incluyen fumar como mecanismo de afrontamiento del estrés, facilitador social y parte de la cultura del lugar de trabajo.
- Las empleadas perciben fumar como 'normal' y enfrentan desafíos para lograr la cesación permanente, optando a menudo por descansos temporales.
Conclusiones:
- El comportamiento de fumar en este grupo está significativamente influenciado por la cultura del lugar de trabajo y el estrés laboral.
- Las intervenciones deben abordar los factores sistémicos que contribuyen al tabaquismo, en lugar de centrarse únicamente en la elección individual.
- Los hallazgos resaltan la necesidad de programas de cesación personalizados que reconozcan el papel integrado del tabaquismo en el entorno de los centros de llamadas.
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