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Updated: Feb 23, 2026

Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning

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Desentrañando las Complejidades del Aprendizaje-Servicio Internacional en el Programa "Ciudadanía Global:

Kellie Gerbers¹, Han Kim²

¹Division of Student Affairs, Westminster University, Salt Lake City, Utah, USA.

New directions for student leadership

|February 22, 2026

Abstract:

In higher education, international service learning (ISL) began gaining significant traction in the late 1980s and has continued to grow in popularity as a pedagogical tool. This article examines the documented challenges and benefits of ISL, drawing on reflections from alumni of Westminster University's May Term Study Experience (MTSE), Global Citizenship: Service Learning in Thailand. Alumni reflections were qualitatively analyzed to identify key themes, including clarification of personal values, cross-cultural collaboration, and a commitment to lifelong global learning. The program's most recent faculty contributors offer autoethnographic insights and recommendations for educators on how to support ISL in ways that center host communities rather than visitors.

Palabras clave:

aprendizaje-servicio internacional ciudadanía global educación superior Tailandia aprendizaje experiencial reflexión colaboración intercultural

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