ファーストインプレッション,信頼の破綻,謝罪:人間間の信頼とチームダイナミクスの影響
Majlinda Maliqi1, Fanny Lalot1, Alain Quiamzade2,3
1Faculty of Psychology, University of Basel, Basel, Switzerland.
Frontiers in psychology
|August 25, 2025
まとめ
最初の印象,特に信頼の侵害に対する謝罪は 職場の信頼を大きく高めます 新しいポジティブな情報により 信頼とチーム機能がさらに強化され 添加的効果が示されます
科学分野:
- 組織心理学
- 社会心理学
背景:
- 効果的なチームワークと職場のダイナミクスのための信頼の形成は不可欠です.
- 最初の認識と後の情報が 信頼にどのように影響するかを理解することは チームを管理する上で鍵となるものです
研究 の 目的:
- 人間の信頼を形作る上で 最初の印象と新しい情報との相互作用を調査する.
- チームダイナミクスと機能の認識にこれらの要因の影響を検討する.
主な方法:
- スイス北西部で204人の従業員を対象とした事前登録実験です.
- ファーストインプレッション (謝罪と信頼違反の否定) を生み出すために,操作された面接ビデオを使用する採用パラダイム.
- 信頼とチーム認識への影響を評価するために,最初の印象後のポジティブな情報を導入します.
主要な成果:
- 信頼を裏切ったことに対する謝罪は 否定よりも信頼に強い影響を与えたのです
- 新しいポジティブな情報は,信頼感,人際的信頼,チーム機能 (協働の文化,パフォーマンス,満足度) を高め,添加的効果を示しました.
- 結果は一致性バイアス仮説と矛盾し,新しい情報の重複的な影響ではなく,添加的であることを示した.
結論:
- 最初 の 印象,特に 誤り を 認める こと に 関する 印象 は,信任 の 形成 に 大きな 役割 を 果たし ます.
- その後のポジティブな情報は 最初からの信頼を高め チームの成果を向上させます
- 職場での信頼介入の理論と実用的な応用のための洞察を提供します.
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