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Stereotype Content Model02:16

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The Stereotype Content Model (SCM) was first proposed by Susan Fiske and her colleagues (Fiske, Cuddy, Glick & Xu, 2002; see also Fiske, 2012 and Fiske, 2017). The SCM specifies that when someone encounters a new group, they will stereotype them based on two metrics: warmth—or that group’s perceived intent, and how likely they are to provide help or inflict harm—and competence—or their ability to carry out that objective. Depending on the warmth-competence...
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Ranks01:02

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Unlike parametric methods, nonparametric statistics are ideal for nominal and ordinal data, requiring fewer assumptions about the population's nature or distribution. This makes nonparametric methods easier to apply and interpret, as they do not depend on parameters like mean or standard deviation. One common approach in nonparametric analysis is to sort data according to a specific criterion. For instance, we might arrange weather data from hottest to coldest days in a month or rank cities...
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Response Surface Methodology01:16

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Response Surface Methodology (RSM) is a collection of statistical and mathematical techniques used to develop, improve, and optimize processes. It is particularly valuable when many input variables or factors potentially influence a response variable.
The process of RSM involves several key steps:
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Confidence Coefficient01:24

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The confidence coefficient is also known as the confidence level or degree of confidence. It is the percent expression for the probability, 1-α, that the confidence interval contains the true population parameter assuming that the confidence interval is obtained after sufficient unbiased sampling; for example, if the CL = 90%, then in 90 out of 100 samples the interval estimate will enclose the true population parameter. Here α is the area under the curve, distributed equally under...
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Friedman's Two-Way Analysis of Variance by Ranks is a nonparametric test designed to identify differences across multiple test attempts when traditional assumptions of normality and equal variances do not apply. Unlike conventional ANOVA, which requires normally distributed data with equal variances, Friedman's test is ideal for ordinal or non-normally distributed data, making it particularly useful for analyzing dependent samples, such as matched subjects over time or repeated measures...
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A heuristic is a general problem-solving framework (Tversky & Kahneman, 1974). You can think of these as mental shortcuts that are used to solve problems. Different types of heuristics are used in different types of situations, and the impulse to use a heuristic occurs when one of five conditions is met (Pratkanis, 1989):
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Updated: Sep 10, 2025

Evaluating Flight Performance and Eye Movement Patterns Using Virtual Reality Flight Simulator
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航空会社のランキング 社会的フィードバックと適応された曖昧な信念 TOPSIS

Ewa Roszkowska1, Marzena Filipowicz-Chomko1

  • 1Faculty of Computer Science, Bialystok University of Technology, Wiejska 45A, 15-351 Białystok, Poland.

Entropy (Basel, Switzerland)
|August 28, 2025
PubMed
まとめ

この研究は,オンラインのレビューから航空会社の顧客満足度を分析するために,Fuzzy Belief StructuresとTOPSISを使用して新しい枠組みを導入しています. シンガポール航空,ANA,EVA Air,Air New Zealandなどの航空会社の一貫した高いパフォーマンスを明らかにしています.

科学分野:

  • データサイエンス
  • 人工知能
  • ソーシャルネットワークの分析

背景:

  • トリップアドバイザーのようなプラットフォームで ユーザが作成したレビューは 航空会社のサービス品質に 価値のある洞察を与えてくれます
  • これらのレビューを分析することは,主観的な言語的スケール,不完全なデータ,および社会的影響により困難です.

研究 の 目的:

  • 複雑な社会的フィードバックシステムから有意義な洞察を得るために,情報主導の意思決定の枠組みを開発する.
  • デジタル・オピニオン・ネットワークにおける 合成的満足度測定のための新しい方法を提案する.

主な方法:

  • 曖昧な信念構造をTOPSIS (理想的な解の類似性による優先順序の技術) 方法と統合する.
  • 言語の不確実性を扱うために 曖昧な信念分布としてユーザの意見をモデル化します
  • 顧客満足度評価の一貫性を評価するためにシャノンエントロピーを適用します.

主要な成果:

  • 提案された枠組みは,顧客満足度に基づいて航空会社のランキングを導き出します.
  • シンガポール航空,ANA,EVA Air,Air New Zealandは,さまざまなフージーモデルで一貫して高い順位を獲得しました.
  • 高満足度航空会社は低エントロピーを示し,安定した一貫したサービス品質を示しています.
キーワード:
トリップアドバイザー航空会社のランキング電子商取引エントロピー測定曖昧な意思決定オンラインの消費者レビュー順序スケール合成測定法

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結論:

  • 開発された枠組みは,航空会社のサービス品質の評価のための堅牢で解釈可能な基準を提供します.
  • この研究は,航空会社満足度指数 (ASI) の安定性と信頼性を確認しています.
  • 一貫した高性能は高い平均スコアと低い評価エントロピーの両方に関連しています.