中国の大規模高等病院におけるインテリジェント・ガイダンスに基づく患者中心のアウトパチント・プロセス・最適化システム:実施報告
Xiaoyi Wang1, Rujia Zhang1, Zhihong Gao2
1School of Medical Humanities and Management, Wenzhou Medical University Tea Mountain Campus, Tongren Building 7B304, Ou Hai District, Wenzhou, 325035, China, 86 577 8669 9590.
JMIR medical informatics
|August 29, 2025
まとめ
患者中心の新しいインテリジェント・ガイダンス・システムは 外来患者の待合時間を大幅に短縮し,中国の病院における患者の満足度を向上させました この技術は,サービスを統合し,リアルタイムでの指導を提供することで,医療の提供を最適化します.
科学分野:
- 医療管理
- 医療情報学
- 患者体験の最適化
背景:
- 中国の高等病院の 外来診療は 長い待ち時間などの課題に直面し 患者の満足度に影響します
- 待ち時間を短縮するための既存の措置は,全体的に限られた成功を収めました.
- 患者サービス全プロセスを最適化するための 総合的でインテリジェントなシステムが必要です
研究 の 目的:
- 患者中心のインテリジェント・ガイダンス・システムを導入します
- 外来患者待ち時間と患者の満足度に対するシステムの影響を評価する.
主な方法:
- 患者中心のインテリジェント・ガイダンス・システムを インターネットとビッグデータ技術を使って開発しました
- 中国の病院で システムを導入しました
- 外来診察データ,待ち時間,実施前と実施後の患者満足度 (2019-2022) の比較.
主要な成果:
- 診察の待ち時間は2. 84分減少した (P<. 001).
- 検査の待ち時間は3. 35分減少した (P<. 001).
- 患者の満足度は89. 99% から 92. 72% (P=. 005) に増加した.
結論:
- 患者中心のインテリジェント・ガイダンス・システムは 外来患者の待機時間を効果的に短縮し 患者の満足度を向上させました
- このシステムの成功は 患者中心の原則と プロセスの最適化を統合する価値を示しています
- 外来診療の効率を高めるため,このアプローチは医療機関に推奨されています.
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