ギャンブル産業の未来はAI:人間とAIの協力,規制,倫理に関する専門家インタビューからの洞察
Nasim Binesh1, Kalpana Ponnada2, Ahmad Syah3
1Department of Tourism, Hospitality, and Event Management, University of Florida, Gainesville, FL, 32611, USA. bineshf@ufl.edu.
Journal of gambling studies
|September 5, 2025
まとめ
ホスピタリティーと観光における人工知能 (AI) は,実験からパーソナライズされたプレーヤーエンゲージメントへと進化しました. 主なテーマは協力,規制,開発,倫理で,課題と解決策が特定されています.
科学分野:
- コンピュータ科学
- 人工知能
- ホスピタリティと観光管理
背景:
- 人工知能 (AI) のインテグレーションが ホスピタリティーと観光セクターで急速に進んでいます
- AIの進化する役割に関する専門家の見解を理解することは,業界の利害関係者にとって極めて重要です.
研究 の 目的:
- AIがホスピタリティと観光に及ぼす影響と軌道を専門家の意見を分析する.
- 人工知能の採用に関連する主要なテーマ,新興傾向,課題,潜在的な解決策を特定する.
主な方法:
- 41人の業界専門家 (2021年,2023年) との2段階のインタビューを含む質的研究.
- k-meanクラスタリングとBERTを含む高度な機械学習モデルは,転写されたインタビューのテーマ分析に使用されました.
主要な成果:
- 人工知能のコラボレーション,規制の進化,人工知能のモデル開発,ゲームシステムとプレイヤーエンゲージメント,人工知能の倫理/リスクなど5つの主題が浮上した.
- 2021年のAIの実験段階から2023年のパーソナライズされたプレイヤーインタラクション,データ主導の決定,予測分析への顕著なシフトが観察されました.
- 特定された課題には,規制のギャップ,アルゴリズムのバイアス,運用統合の問題,詐欺防止,責任あるギャンブルの問題があります.
結論:
- AIはホスピタリティーと観光業界を変革し 洗練されたアプリケーションへと移行しています
- 人工知能の責任ある導入には 偏見や規制のギャップなどの課題に取り組むことが不可欠です
- この研究は,オペレーター,規制当局,研究者がAIのイノベーションと倫理的な考慮をバランスとするために実行可能な洞察を提供します.
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