医疗保健团队可以改善初级保健实践吗?
Kevin Grumbach1, Thomas Bodenheimer
1Department of Family and Community Medicine, University of California at San Francisco, USA.
JAMA
|March 11, 2004
概括
医疗保健中的有效团队合作需要明确的目标,系统,分工,培训和沟通. 凝聚力的医疗保健团队改善了患者的结果和满意度.
科学领域:
- 医疗保健管理的管理
- 团队动力学 团队动力学
- 组织行为 组织行为
背景情况:
- 医疗保健机构涉及跨学科的专业人员,为患者护理合作.
- 实现真正的团队地位需要展示有效的团队合作,而不仅仅是组建.
- 专注于团队成员如何协作,而不是仅仅关注团队组成.
研究的目的:
- 确定医疗保健团队凝聚力的关键特征.
- 探索这些特征如何有助于改善患者护理和满意度.
- 提供组织成功实施团队发展的例子.
主要方法:
- 该研究侧重于医疗保健团队成员如何协同工作的动态.
- 它强调了医疗保健团队凝聚力的五个关键特征.
- 介绍了一个私人初级保健实践和凯泽永久的格鲁吉亚地区的案例研究.
主要成果:
- 凝聚力的医疗保健团队表现出明确的目标和可衡量的结果,强大的临床和行政系统,明确的分工,全面的培训和有效的沟通.
- 展示这些组件的组织包括私人初级保健实践和凯泽永久初级保健站点.
- 研究表明,更大的团队凝聚力与更好的临床结果和更高的患者满意度相关.
结论:
- 在医疗保健领域的跨学科合作,当作为团队的团队运作时,可以改善患者的治疗结果.
- 在医疗环境中,有效的团队合作,涉及医生和非医生专业人员,提高了患者的护理.
- 团队形成的障碍,往往源于人际关系的动态,可以通过增量开发步骤克服,潜在地改善初级保健工作环境.
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