临床同情心作为患者与医生的关系中的情感劳动
1Group Health Cooperative, Center for Health Studies, University of Washington, Seattle 98101-1448, USA.
JAMA
|March 3, 2005
概括
医生可以通过将同情心视为情感劳动来提高患者的护理和专业满意度. 有意识地练习深层和表面的表演可以提高同情能力,在现代医学中,这对医生和患者都有好处.
科学领域:
- 医学伦理 医学伦理
- 医生与患者之间的关系
- 医疗保健管理的管理
背景情况:
- 医生与患者的关系对于优质的护理至关重要,即使有了医学的进步.
- 同理心是医疗保健专业的核心期望.
- 情感劳动,即对情绪进行专业目的的管理,在服务人员中得到研究.
研究的目的:
- 提出将医生同情心视为一种情感劳动形式.
- 探索医生如何通过深层和表面表演参与情绪劳动.
- 倡导对医疗保健专业人员进行有意识的实践和同情心培训.
主要方法:
- 作为情感劳动的同情心的概念分析,从管理和组织行为研究中汲取.
- 深度表演 (产生真正的情绪反应) 和表面表演 (模拟同情行为) 之间的区别.
- 将这些概念应用于医生与患者互动的特定背景.
主要成果:
- 医生从事情感劳动来表现同情心,使用深度表演,表面表演或组合.
- 对于真诚的同情,深层次的表演是首选的,而当直接的情感联系很难时,表面的表演可能是必要的.
- 通过有意识地练习表演技巧,有效的同情心可以带来更好的治疗结果和医生的专业满意度.
结论:
- 对医生来说,认识到同情心是情感劳动的第一步.
- 深度和表面表演的有意识练习可以增强与患者的同情互动.
- 医学教育应包括培训,以培养医生的同情能力,以改善技术世界中的护理.
关键词:
专业患者关系 专业患者关系相关概念视频
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