消费者购买对购买相关幸福感的影响:承诺和选择性信息处理的连续调解
1College of Business, Gachon University, Seongnam 13120, Republic of Korea.
Behavioral sciences (Basel, Switzerland)
|May 26, 2023
概括
经验性购买,就像经验一样,比物质商品更能促进幸福. 这是因为人们更相信积极的在线评论来获得体验,增加决策承诺和满意度.
科学领域:
- 消费者行为 消费者行为
- 心理学 心理学 心理学
- 营销 营销 营销 营销 营销
背景情况:
- 现有的研究始终表明,体验性购买比物质购买带来更大的幸福.
- 这种幸福差异背后的心理机制需要进一步研究,特别是关于信息处理.
研究的目的:
- 调查信息处理,特别是在线评论参与,如何调解购买类型 (体验与物质) 和与购买相关的快乐之间的关系.
- 扩大对为什么体验性购买会带来更大的消费者幸福感的理解.
主要方法:
- 一项实验旨在比较消费者对物质和体验性购买的反应.
- 用连续调解测试分析数据,以检查决策承诺和依赖在线审查的作用.
主要成果:
- 与物质购买相比,体验性购买导致了更高的决策承诺.
- 消费者在体验性购买时比在物质购买时更依赖在线评论.
- 这种越来越多地依赖积极的评论和决策承诺,连续介绍了体验性购买对幸福感的积极影响.
结论:
- 信息处理,特别是对积极的在线评论的选择性关注和增强的决策承诺,解释了为什么体验性购买会带来更大的幸福.
- 研究结果提供了对购买决策中的消费者心理的更深入的理解,强调了外部信息在塑造幸福感中的作用.
- 对营销人员的影响包括优化体验性产品和服务的在线评论策略.
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