互联网患者满意度评分与COVID-19结果之间的关系
Jonathan Stanley1, Mark Hensley2, Ronald King1
1Vanguard Communications, Denver, CO 80205, USA.
Healthcare (Basel, Switzerland)
|May 27, 2023
概括
较高的在线患者审查评级与更好的COVID-19结果有关. 提高平均星级评分可以显著减少感染和死亡,提高公共卫生.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 流行病学 流行病学
- 公共卫生 公共卫生
背景情况:
- 之前的研究已经确定了患者体验和健康结果之间的相关性.
- 美国各地理区域的COVID-19死亡率观察到的差异促使进一步调查.
研究的目的:
- 为了确定COVID-19的结果是否与患者体验有关.
- 量化改善患者满意度对与流行病相关的健康指标的潜在影响.
主要方法:
- 在第一年流行病期间,美国县级每日COVID-19感染和死亡的分析.
- 包括平均在线患者评价评级,调整为县级人口因素.
- 根据星级评级的改进,估计绝对风险降低 (ARR) 和相对风险降低 (RRR).
主要成果:
- 医生星级评级与COVID-19结果有显著的关联.
- 在线患者满意度评级较高的地理区域表现出明显更好的COVID-19结果.
- 建模预测近11%的感染减少和17%的死亡率下降,平均评分增加0.3星.
结论:
- 在线患者体验评分是COVID-19结果的重要相关因素.
- 在全国范围内提高平均在线评论评分可能会导致COVID-19感染和死亡率大幅降低.
- 患者满意度指标为改善流行病期间公共卫生响应提供了潜在的途径.
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