提高效率可能会减少对伴侣动物实践中更多人员的需求
Frederic B Ouedraogo1, Peter Weinstein2, Sandra L Lefebvre3
11Veterinary Economics Division, AVMA, Schaumburg, IL.
概括
优化伴侣动物实践的技术效率可以满足服务需求,而无需增加员工. 这涉及到更好的员工利用和自动化,可能减少对22名兽医和90名辅助人员的需求.
科学领域:
- 兽医管理 兽医管理
- 运营研究 运营研究
背景情况:
- 伴侣动物实践面临着越来越多的服务需求.
- 评估和提高运营效率对于实践的可持续性至关重要.
研究的目的:
- 评估美国伴侣动物实践的技术效率.
- 在兽医实践中确定潜在的资源优化.
主要方法:
- 利用来自60家独立实践的数据进行数据包裹分析 (DEA).
- 基于输入 (劳动力,资本) 和输出 (收入,患者,预约) 的计算相对效率 (RE) 评分.
主要成果:
- 42%的实践是高效率的 (RE=1),43%是中等效率的 (RE>0.7),15%是低效率的 (RE≤0.7).
- 适度和低效率的实践可以实现当前的产出,分别减少17%和34%的资源.
- 充分的效率可以减少对22名FTE兽医和90名辅助人员的需求.
结论:
- 优化效率可以帮助实践满足服务需求,而不必雇佣更多的员工.
- 建议采取加强员工参与和自动化等策略.
- 需要进一步的研究来确定高效率实践的具体工作流程.
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