使用主动和被动反评估患者满意度的比较

Manju Christopher1, Lallu Joseph2

  • 1Outpatient Department, Christian Medical College, Vellore, India.

概括

积极反收集 (AFC) 产生了比被动反收集 (PFC) 更高的患者满意度. 这两种方法都为改善医院门诊服务提供了有价值的,互补的见解.

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