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没有语言的沟通:在例行群体健康咨询期间,测量兽医和农民之间的非语言沟通

F MacGillivray¹, A M Bard², K A Cobb³

¹MacVet Cattle Communications Limited, Knutsford, United Kingdom WA16 9EE.

Journal of dairy science

|June 2, 2023

概括

兽医的沟通技巧,特别是非语言暗示,对于成功的农场咨询和变革至关重要. 这项研究建立了一种方法来测量这些非语言属性,以帮助乳制品从业者和教育工作者.

科学领域:

兽医传播研究兽医传播研究
人与动物的相互作用研究研究.
应用社会科学应用社会科学

背景情况:

有效的兽医实践依赖于促进农场内的变化,这不仅需要临床技能.
以关系为中心的沟通,专注于农民的观点,对于兽医来说至关重要.
虽然研究了口头沟通,但兽医-农民非语言沟通 (NVC) 的影响在乳制品实践中仍未得到充分研究.

研究的目的:

在乳制品实践中识别和测量兽医和农民之间的关键非语言沟通 (NVC) 属性.
开发一种在常规兽医咨询中评估NVC的方法.
为了解NVC在改善兽医-农民互动和结果方面的重要性奠定基础.

主要方法:

分析了11次视频录制的英国乳制品实践咨询.
将咨询分成活动/地点定义的间隔 (介绍,生育检查,讨论,结束).
测量了12个已确定的NVC属性 (例如,身体定向,人际距离,头部位置,身体倾斜) 与同情,关系和信任相关.

主要成果:

开发并应用了一种可行的方法来测量兽医-农民NVC.
在不同商阶段确定和量化了NVC的特定属性.
该研究表明,NVC可以在乳制品实践环境中系统测量.

结论:

可以测量兽医和农民之间的非语言沟通属性.
了解和改进NVC可以增强兽医和农民之间的沟通和关系.
兽医的熟练非语言沟通可能会导致更有效的咨询和增加农民采用建议,最终改善群体健康.

关键词:

通信通信通信通信通信.有效的沟通,有效的沟通.同理心同理心同情心群体健康群体健康非语言沟通是一种非语言的沟通方式.

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