改善残疾患者急诊室的可访问性:一项定性研究
J Harrison Carmichael1, Kelly M Kalagher1, Martin A Reznek2
1University of Massachusetts, Chan Medical School, Worcester, Massachusetts.
The western journal of emergency medicine
|June 6, 2023
概括
紧急服务部门 (ED) 需要为残疾患者提供更好的可访问性. 主要改进包括加强沟通,电子摘要,员工培训和增加医院支持,以确保包容性护理.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 患者体验研究 患者体验研究
- 障碍者可访问性 障碍者可访问性
背景情况:
- 紧急诊所 (ED) 对残疾患者至关重要,但对可访问性最佳实践的研究有限.
- 了解患者的观点对于改善ED住宿和残疾人的可访问性至关重要.
研究的目的:
- 调查身体残疾,认知障碍,视力障碍和失明患者的ED经验.
- 确定ED环境中的各种残疾人群体的可访问性障碍.
主要方法:
- 对12名各种残疾人的采访进行了定性分析.
- 该研究重点关注参与者与ED中的可访问性相关的经验.
主要成果:
- 确定的主要主题包括沟通挑战,需要电子后访问摘要,以及员工同情的重要性.
- 调查结果还强调需要增加医院的支持 (例如,接待员) 和对辅助设备和服务的全面员工培训.
结论:
- 这项研究是朝着创造更容易获得和更具包容性的ED环境迈出的重要一步.
- 实施有针对性的培训,政策和基础设施修改可以显著提高残疾患者的医疗保健体验.
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