改善托哥关于计划生育的提供者和客户沟通:跨部门调查的结果
Nicole Bellow1, Leanne Dougherty2, Dela Nai3
1Avenir Health, Takoma Park, Maryland, United States of America.
PLOS global public health
|June 8, 2023
概括
改善医疗服务提供者的计划生育 (FP) 咨询显著提高了托哥的客户满意度和沟通. 这种干预措施加强了提供者与客户之间的互动,导致更好的生殖健康结果.
科学领域:
- 公共卫生 公共卫生
- 生殖健康 生殖健康
- 医疗保健服务研究 医疗服务研究
背景情况:
- 客户满意度和有效的沟通对于通过计划生育 (FP) 服务实现生殖意图至关重要.
- 优质的提供者-客户沟通的关键领域包括全面的生殖史,方法咨询和性传播感染/艾滋病毒风险讨论.
研究的目的:
- 评估托哥的一个基于诊所的干预措施,旨在加强FP的医疗提供者咨询.
- 评估在三个特定领域改善供应商-客户沟通对FP服务质量的影响.
主要方法:
- 采用集群抽样方法,涉及到干预设施中的650名FP客户和多哥的控制设施中的235名FP客户.
- 数据收集包括直接观察客户与供应商的互动以及与客户的退出访谈.
- 统计分析采用了主要组件分析,Cronbach的alpha和多变量多层混合效应物流模型.
主要成果:
- 与对照诊所相比,干预诊所的提供者-客户沟通的所有三个测量领域都在统计学上显著改善 (p<0.05).
- 干预成功地提高了FP客户和医疗服务提供者之间的咨询和互动的质量.
结论:
- 加强医疗保健提供者在咨询和FP方法管理方面的能力,有助于实现健康规划目标.
- 专注于提供者-客户沟通的精心设计的干预措施可以显著提高计划生育服务的质量.
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