共同设计艾滋病毒感染者多病症患者的医疗服务:可行性研究
Eileen Nixon1, Vanessa Cooper2, Sara Donetto3
1HIV Nurse Consultant, University Hospitals Sussex Foundation Trust, Brighton.
概括
基于经验的共同设计可用于改善艾滋病毒感染者和多病症患者的医疗保健. 该方法确定了改善服务的关键领域,包括信息共享和护理协调.
科学领域:
- 医疗保健管理健康管理
- 患者体验 患者体验
- 公共卫生 公共卫生
背景情况:
- 在艾滋病毒感染者中管理多病症带来了复杂的挑战.
- 现有的医疗保健服务可能无法充分满足这一群体的综合需求.
研究的目的:
- 探索基于经验的共同设计 (EBCD) 的可行性,以改善艾滋病毒感染者和多病症患者的服务.
- 确定患者和工作人员的优先事项,以改善服务.
主要方法:
- 招募了来自医院和全科医院的艾滋病毒和多病症患者和医疗保健工作人员.
- 通过半结构面试,拍摄的患者访谈,非参与者观察和患者日记收集经验.
- 利用与患者和工作人员的重点小组来确定服务改进优先事项.
主要成果:
- 确定了患者旅程中的八个关键接触点.
- 他们确定了改善服务的三个主要优先事项:医疗记录和信息共享,预约管理和护理协调.
- 22名艾滋病毒感染者和14名工作人员参与了这项研究.
结论:
- 基于经验的共同设计是艾滋病毒背景下改善医疗保健的可行方法.
- EBCD可以有效地为艾滋病毒感染者和多病症患者提供信息和指导服务改进.
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