与医生面对面的时间:患者在视频访问中如何评估提供者?
Ranganathan Chandrasekaran1, Prathamesh Bapat1, Pruthivinath Jeripity Venkata1
1Department of Information & Decision Sciences, University of Illinois at Chicago, USA.
Heliyon
|June 9, 2023
概括
患者评论表明,良好的沟通和提供者专业知识是积极虚拟医疗体验的关键. 解决等待时间和成本可以提高患者对视频访问的整体满意度.
科学领域:
- 数字健康数字健康
- 医疗保健信息学 医疗保健信息学
- 患者体验研究 研究研究
背景情况:
- 随着COVID-19大流行,医疗保健领域加速采用虚拟和视频访问.
- 了解患者对视频访问的看法对于优化数字医疗保健服务至关重要.
研究的目的:
- 分析患者对医疗保健提供者的评估和视频访问经验.
- 确定影响患者对虚拟医疗服务满意度的关键因素.
主要方法:
- 网络扫描收集了5149个患者对视频访问的评论.
- 情绪分析以确定患者的整体情绪.
- 主题建模以提取和权衡影响患者评估的因素.
主要成果:
- 89.53%的患者评论表达了积极的情绪.
- 关键的积极因素包括沟通,临床态度和专业专业知识.
- 负面评论强调了约会安排,等待时间,成本和虚拟体验方面的问题.
结论:
- 清晰的沟通和强有力的床边/网边礼仪对于积极的患者体验至关重要.
- 尽量减少延误并确保有效的后续行动对于提高视频访问满意度至关重要.
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