患者对癌症护理机构的沟通抱怨:隐藏在线之间
Anna Hult1, Ewa Lundgren1, Camilla Fröjd1
1Department of Surgical Sciences (EL), Nursing Research (AH, CL, EJ), Uppsala University, Uppsala, Sweden.
超过一半的癌症患者报告了沟通失败,包括没有收到信息或感到不被尊重. 这些关键问题在当前的报告系统中经常被忽视,这凸显了对更好的患者投诉分析的需求.
科学领域:
- 在瘤学瘤学.
- 医疗保健通讯 医疗保健通讯
- 患者体验 患者体验
背景情况:
- 患者投诉为医疗保健质量提供了有价值的见解.
- 沟通失败是癌症护理患者不满的一个重要原因.
- 现有的报告系统可能无法完全捕捉患者报告问题的细微差别.
研究的目的:
- 分析瑞典癌症护理机构的患者投诉.
- 确定向患者咨询委员会 (PAC) 报告的沟通失败的频率和性质.
- 了解患者反中沟通问题是如何表现出来的.
主要方法:
- 在2016年至2020年期间,对提交给PAC的692份患者投诉进行了总结性内容分析.
- 这项研究重点关注瑞典一个医疗保健地区的癌症护理服务.
- 投诉被分类,以确定与通信相关的问题.
主要成果:
- 超过50%的患者报告说沟通失败.
- 常见的失败包括信息不足,感觉不被倾听,不尊重对待.
- 沟通问题涵盖了癌症护理的所有阶段,从诊断到生命结束.
- 通信故障报告不足,经常嵌入其他投诉类别.
结论:
- 癌症护理中的沟通失败往往是微妙的,并没有被当前的报告机制明确地捕捉到.
- 医疗保健系统需要更好地利用患者的投诉来提高护理质量.
- 培养一个支持以人为中心的护理环境对于解决这些沟通差距至关重要.
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