消费者对实验室结果的需求门户网站:调查问卷研究
Helen Monkman1, Janessa Griffith2,3, Leah MacDonald1
1School of Health Information Science, University of Victoria, Victoria, BC, Canada.
JMIR human factors
|June 12, 2023
概括
患者更喜欢在线实验室结果门户,但目前的设计阻碍了可用性和清晰度. 解决这些接口问题可以提高患者的理解和安全.
科学领域:
- 医疗信息学 医疗信息学
- 患者参与 患者参与
- 用户界面设计用户界面设计
背景情况:
- 越来越多的消费者通过患者门户访问实验室结果.
- 现有的门户网站往往缺乏以用户为中心的设计,影响了沟通和赋权.
研究的目的:
- 调查设计促进者和阻碍消费者使用实验室结果门户的障碍.
- 确定可修改的设计属性,以增强未来的门户界面和患者安全.
主要方法:
- 在网上向加拿大不列颠哥伦比亚省的消费者发放问卷.
- 使用亲和图分析开放项目的分析.
- 描述性统计数据应用于封闭式问题.
主要成果:
- 大多数参与者 (N=30) 宁愿通过门户访问,而不是咨询提供者来审查结果.
- 针对界面可用性,信息完整性和显示清晰度的重大批评.
- 识别的显示问题迫切需要注意,以改善沟通.
结论:
- 门户的可用性,内容和显示问题是可以修改的.
- 解决这些问题可以提高沟通效率和患者赋权.
- 实验室结果门户的改进可以有助于改善医疗保健安全.
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