让卫生专业人员参与开发质量和安全仪表板:定性研究
Frank Christian van de Baan1, Stijn Lambregts2, Esther Bergman3
1Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Maastricht, Netherlands.
与卫生专业人员一起开发医院质量和安全仪表板涉及五个阶段的过程. 成功的关键因素包括广泛参与,尽量减少负担,并确保指标相关性以增加仪表板的使用.
科学领域:
- 医疗保健管理的管理
- 医疗信息学 医疗信息学
- 患者安全 患者安全
背景情况:
- 医院质量和安全仪表板对于提高绩效至关重要.
- 医疗专业人员缺乏使用,阻碍了这些仪表板的有效性.
- 让卫生专业人员参与仪表板开发可以提高其实际应用.
研究的目的:
- 概述一个促进的过程,包括卫生专业人员在质量和安全仪表板开发.
- 确定这样一个协作开发过程的关键成功因素.
主要方法:
- 进行了一项定性,深入的探索性案例研究.
- 分析包括150页的内部文件和对13名员工的采访.
- 使用常数比较方法进行了诱导性分析.
主要成果:
- 确定了五个阶段的开发过程:熟悉,头脑风暴,优先考虑指标,可视化和实施/跟进.
- 他们强调了成功的三个关键因素:广泛参与,减轻专业人员的负担,并专注于指标相关性.
- 指出了潜在的障碍,如同行参与,时间管理,数据协作和指标定义共识.
结论:
- 医疗机构可以采用5个阶段的过程,与卫生专业人员一起开发仪表板.
- 专注于广泛参与,减轻负担和相关性,同时考虑障碍,可以改善仪表板的采用.
- 成功实施将增加仪表板在实践中使用的可能性.
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